We started the day with a legal writing seminar taught by Ed Lintz of Legal Writing Pro—a resource to which I attribute much of my success in law school (Point Made, written by the company’s founder, was by my side at all times then and now). But the seminar was particularly helpful because we discussed not only writing for courts but for clients too. Us lawyers often indulge ourselves with legal ruminations in client letters when the client simply wants advice written in plain English. Though most of us know this, we still forget to write from the reader’s perspective.
After lunch, Michael Moore, legal researcher extraordinaire, stopped by with Shalia Sakona from our litigation department to give us an overview of best practices when facing a research problem. Another thing clients don’t like—being billed for inefficient research. And who can blame them?
The next event of the day was perhaps my favorite. Jeff Levin and Mimi Klimberg of the Greater Miami-Dade Jewish Federation gave a fantastic non-denominational presentation on how to find a passion and pick a charity organization with similar values. We shared stories of how we’ve helped others, discussed the sense of fulfillment that came from it, and planned how we could make an impact going forward.
The last bit of training for the day was given by Scott Baena, the creator of this wonderful program. Can you guess what it was about? Here is a hint: we ultimately work in the service sector, and without clients we are nothing more than unemployed philosophers. I’m sure you guessed it—client satisfaction. I learned that oftentimes the best way to serve a client is simply by asking what his or her needs are. What are your goals in dealing with this matter? How would you like to be updated? Clients want us to know what they want; we just need to ask (and deliver).
Last but not least was an experience that I will never forget. We had a wonderful dinner with Bilzin Sumberg’s founding partners and its next managing partner, Al Dotson. The discussion was moderated by Marshall Pasternack, who led us through a range of topics, from our firm culture and the importance of pro-bono work, to the mistakes partners made as young associates. People say it’s almost impossible to get a group of lawyers to coordinate a conference call, yet we had a three-hour-dinner with a group of partners who are likely busier than I can even fathom. What a testament to the firm’s development of its young lawyers!
I am so proud to be a part of the Bilzin Sumberg family. The firm does not give mere lip service to serving the community; it walks the walks. And it true—you don’t just “fit in” here, you belong here.